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Frequently Asked Questions

What information do I need to provide in order to get started?

For certain products, we may require a prescription or doctor’s contact information. Our website will automatically identify and let you know which of our products require this when you order.  Otherwise, there's no other hassle on your part. We'll handle contacting your physician to get the documentation required.

What products and services do you provide?

We provide a full selection of intermittent urinary catheters to fit your needs including closed system catheters, hydrophilic catheters, uncoated catheters, and more. We have a caring staff of customer specialists who are here to make your experience with cathing an easy, trouble-free one.  We also provide a full range of ConvaTec ostomy products and numerous alternatives for incontinence, nutritional, and other home medical supplies.

How much will my supplies cost?

Personally Delivered is transparent about pricing, and we always provide the cost of each individual unit or box of supplies.

How will I receive my supplies?

Your supplies will be shipped discreetly right to your doorstep through UPS or FedEx.We have simple and intuitive alternatives for you to set-up a recurring order so you always have what you need.

How much is delivery?

For orders over a certain dollar amount, shipping is free.  All other orders automatically calculate your shipping costs for you in the shopping cart so it is fully transparent.  

Can I change the number of supplies I receive every month?

You have complete control over your orders. However, if your products require a medical prescription, your doctor must update the amount or the type of catheter supplies that you receive. With your consent, we would be glad to contact your doctor for you to obtain the prescription, or you can easily upload the new prescription with your order online. 

Can I reuse catheters?

The FDA states that all catheters are single-use only devices, which you can find stamped on any intermittent catheter packaging. Studies show that sterile use (using a catheter one time and disposing of it) can help reduce urinary tract infections. 

How do I use a urologic catheter?

Learning how to catheterize correctly can help you avoid irritation and infections that can occur when an incorrect technique is performed. Personally Delivered ishere to help you through the process. We have many materials that we can make available to you.  One of the easiest can be found online at https://www.gentlecath.com/#personalize-your-guide.  Also, there are employees on staff who are catheter users that understand what you’re going through and are available to speak to you.

I’m not sure what catheter is best for me – can Personally Delivered help?

Absolutely! We have a wide selection of catheter supplies and want to get you set up on the best catheter for your personal needs. Our trained, caring trained staff is available to answer your catheter questions.